Refunds & Returns
Refunds Policy of Zamve
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee, Coupon, and, Digital goods products are not refunded. You will only get a refund for your physical product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (6 working days) and it has undergone quality control (2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to Zamve Global products.
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| bKash, Nagad, Rocket, Upay | Mobile Payment/Zamve Wallet Reversal | 1-5 working days |
| Debit or Credit Card | Debit or Credit Card Payment Reversal | 9-10 working days |
| — | Payment Reversal 2% kept | 1-3 working days |
| Cash on Delivery (COD) | Bank Deposit | 4-10 working days |
| Zamve Voucher | Refund Voucher | 1-2 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.
Returns Policy of Zamve
- If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request on our website within 14 days for Zmall items and 7 days for non-Zmall items of the delivery date.
- For selected categories, We accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewelry, watches, duffel bags, shoe care.
- For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.
Returns Policy Per Category
Phones, Tablets, Earphones & Headsets
Zamve Product items: 4 Days; Return and refund
Not eligible for return if the item is”No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable)
Mobile & Tablet Accessories
Zamve Product items: 4 Days; Return and refund
Not eligible for return if the item is”No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable)
Digital products are non-returnable. But if the product you bought does not work as specified in the website listing then you are eligible to apply for a refund. You can apply for a refund within 24 hours after purchasing a product. If you qualify for a refund, we will credit the full amount.
Before applying for a refund please contact our customer support if you face any problem with any product. Our support team will help you to resolve any issue with the purchased product. Our support team can go as far as checking your device through a remote connection or login info if needed. Our Support team solve your issue within in 1- 7days
1. How to apply for a refund?
Please contact our customer support with your order number through email. Specify the reason for asking for a refund in detail in your request. If necessary, attach screenshots of the issue.
2. How much time does it take to refund?
We try to make the refund as soon as possible. Usually, it takes 24 hours for Mobile payments and 7-10 days for card payments.
3. When you are not eligible for a refund?
If the product is not compatible with your computer or mobile then you are not eligible for a refund. We recommend you check the product description and system requirements before purchasing the product.
4. Can I change a product after purchase?
Not all the time you can get an exchange offer. It depends on the availability of packages and products.
Clothing, Apparel, Bags, Shoes & Accessories
Zamve items: 4 Days; Return and refund.
Eligible for return if the item is “No longer needed”.
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
Women’s Intimate Apparel & Men’s Innerwear
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”.
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
Eyewear, Jewellery & Watches
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
Shoecare
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”.
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
Beauty, Personal Care & Health
Hair Removal & Electronic Accessories
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable)
Hair Removal & Electronic Accessories
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable)
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable)
Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.
Other Peripherals & Accessories
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.
Software
Non-returnable
For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.
Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Other Accessories
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Movies & Music
Non-returnable
Bedding & Bath
Zamve items: 4 Days; Return and refund.
Eligible for return if the item is “No longer needed”.
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
Lawn & Garden, Home Improvements, Household & Home Storage Supplies & Home Décor
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Clothing, Apparel & Shoes
Zamve items: 4 Days; Return and refund.
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Luggage & Suitcase
Zamve items: 4 Days; Return and refund.
Eligible for return if the item is “No longer needed”.
Duffel Bags are not eligible for return if the item is “No longer needed”.
For overseas products, please refer to the product page to check the applicable return reasons.
Outdoor Equipments,Team & Racket Sports
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Fitness & Other Sports Equipment
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Clothing, Apparel & Shoes
Zamve items: 4 Days; Return and refund.
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.
Toys & Games, Baby Care & Hygiene
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”. Toy vehicles are not eligible for a refund
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Non-returnable
Books & Stationery
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Pet Supplies
Non-returnable
Automotive & Motorcycles
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
For overseas products, please refer to the product page to check the applicable return reasons.
Medical & Industrial Equipment
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is”No longer needed”
For overseas products, please refer to the product page to check the applicable return reasons.
Lifestyle Products
Zamve items: 4 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
